Get in Touch With Us
Whether you have a question about how we review and rank online casinos, want to flag something that looks out of date, or need pointing toward responsible gambling support, this page explains how to reach the team at aaltoexplorer.com and what to expect once you do.
How to Contact Us
Email is the most reliable route. Every message goes to a real person — we do not route enquiries through automated filters and bin them. Write to us at [email protected] and we will aim to come back to you within two working days. During busy periods it can take a little longer, but we will always follow up.
A brief description of your enquiry in the subject line helps us direct your message to the right person straight away and usually speeds up the reply.
What You Can Write to Us About
We welcome all kinds of messages. Below are the most common reasons readers get in touch:
- Questions about our reviews — If you want to understand how we assessed a particular casino, what criteria we used, or why one site ranks above another, ask away. We are happy to explain our methodology.
- Corrections and factual updates — We take accuracy seriously. If you spot something that looks wrong, outdated or misleading — a bonus figure, a licence detail, a withdrawal time — please flag it. We will investigate and correct the record where needed.
- Content suggestions — Is there a topic you would like us to cover? A type of casino, a payment method, or a question about US online gambling law that we have not addressed? Reader input genuinely shapes what we write next.
- Partnership and editorial enquiries — If you represent a casino operator, an affiliate network or a media organisation and would like to explore working together, introduce yourself and outline what you have in mind. We review every approach but cannot guarantee a response to every commercial enquiry.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please mention this in your message and we will point you toward appropriate support. You can also go directly to the National Council on Problem Gambling or call their 24-hour helpline on 1-800-522-4700.
- Complaints about content — If something we have published has affected you — positively or otherwise — we want to hear about it.
A Note on Our Editorial Independence
aaltoexplorer.com is an independent comparison site covering online casinos available to US players. We may earn commission when a reader follows a link and registers with a casino. That commercial relationship does not determine how we rank or review sites — our editorial positions are reached through research and verification, not through payments from operators.
If you believe a review on this site is inaccurate or that our rankings have been influenced by something other than merit, please tell us. We take those concerns seriously and will respond directly.
Responsible Gambling — Where to Find Help
Online casino gambling is legal in a growing number of US states, but it carries real financial risk. Outcomes are never guaranteed, and the house edge means that, over time, most players lose more than they win. If gambling stops being enjoyable or starts affecting your finances, relationships or wellbeing, please step back and seek support.
- National Council on Problem Gambling (NCPG): ncpgambling.org — helpline 1-800-522-4700, available 24 hours a day, seven days a week.
- Gamblers Anonymous: gamblersanonymous.org — peer support meetings across the US and online.
- State self-exclusion programmes: Most regulated US states offer voluntary self-exclusion schemes that block you from licensed online casino platforms. Contact your state's gaming regulator directly to enrol.
You can also read more about the casinos we cover — including how to use responsible gambling tools — on our best non-GamStop casinos page, which covers self-exclusion options in more detail.
What Happens After You Email Us
Your message is read by a member of our editorial team. We do not use automated acknowledgements as a substitute for a real reply. You will hear from an actual person who has read what you sent.
Our standard turnaround is two working days. If your enquiry involves a factual check — such as verifying a licence or a bonus condition — it may take slightly longer, but we will let you know if that is the case.
Thank you for taking the time to reach out. We read everything.